Delivery Information

Australia Customer Shipping Information

Herbal Tides is proud to offer the fastest and most economical shipping in the industry.

  • In-Stock Orders placed by 3pm AEDT Monday to Friday, which pass our trusted customer fraud protection, will ship within 24 hrs. All weekend orders are shipped immediately the following Monday.
  • Express shipping options available for faster delivery, which include tracking and delivery confirmation.

We offer some of the best shipping rates in the industry:

SHIPPING SERVICE

SHIPPING FEE

ESTIMATED DELIVERY TIME

FREE SHIPPING

$0.00

Arrival in 10 to 14 business days*
Excludes Tracking

PRIORITY TRACKED SHIPPING

$15.00

Arrival in 5 to 10 business days*
Includes Tracking and delivery confirmation

EXPRESS TRACKED SHIPPING

$35.00

Arrival in 3 to 4 business days*
Includes Tracking and delivery confirmation


*These are estimated delivery times and we offer no guarantee that your product will arrive in this timeframe. Taking into account your local customs policies and postal delivery schedule, please allow up to 30 business days for your order to arrive. Herbal Tides abides by the laws of the countries where we physically operate. Please be advised that it is your responsibility to familiarize yourself with your local customs policies and postal delivery schedule. We have successfully shipped our products all over the world. Unfortunately, no matter how experienced and successful the shipper, delays and possible seizures of product can occur due to Customs policies. Herbal Tides is not responsible for any shipping delays or product seizures in these circumstances.

Important Considerations:

  • Orders are processed and shipped Monday through Friday excluding all major holidays.
  • All orders are subject to fraud checking, which may delay the processing of your order. Please check your email for shipment confirmation or a request for additional information.
  • Herbal Tides is not responsible for damage or loss incurred by 3rd party shipping during the transportation process.
  • On rare occasion, shipping delays may occur due to uncontrollable circumstances, such as mandatory customs inspections, shipping holidays, or peak shipping periods. In these such cases, Herbal Tides remains committed to getting you your order as soon as possible, but cannot be held responsible for any customs or 3rd party carrier delays.
  • Due to current Australian legislation, nicotine products are sent from our overseas facility in order to adhere to existing laws which allow individuals to import 3 months’ worth of personal nicotine supply. Herbal Tides equates 1 x 10ml bottle of E-liquid to be approximately 1 weeks’ worth of personal supply for an average ‘pack-a-day’ smoker. Therefore Herbal Tides suggests 12 x bottles of E-liquid would approximate 3 months’ worth of personal supply. Use this guide to estimate your own intake.

For questions regarding your order, please email us at support@herbaltides.com.au (All enquiries can expect to receive a response within 24 hours, during normal business hours)